Nechako ThermalDelivery & Payment
Nechako Thermal fulfills and dispatches all Thermo Gloves orders across Canadian provinces and territories using verified regional logistics channels. Every consignment is handled under controlled warehouse conditions to ensure that heating elements and thermal fabrics remain protected throughout transport.
- Processing time
- Same-day dispatch for purchases completed before 13:30, proceeding on the next business day otherwise
- Delivery time
- 2-5 business days
- Delivery cost
- From $14.50; waived entirely on shipments over $160
- Payment
- Cash on delivery, Bank transfer
1. Delivery methods
2. Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Canada Post Expedited Parcel | 2-5 business days | $14.50 |
| Purolator Ground | 1-3 business days | $21.75 |
Transit schedules measure business days post-dispatch. Deliveries to outlying northern locations may require an additional 1-2 days.
- Complimentary standard carriage applies to shipments exceeding $160 throughout Canada; smaller consignments incur a $14.50 fee.
- Consignments typically arrive within 1 to 3 business days following handover to the carrier.
- Orders finalized prior to 13:30 on regular working days depart our facility that afternoon.
- Returns are accepted within 45 days of delivery when the item is unused and in its original packaging.
- Payment: cash on delivery, bank transfer.
3. Order processing
Orders recorded prior to 13:30 on a business day leave our warehouse that afternoon. Inquiries finalized afterward, on weekends, or during statutory holidays ship on the following working day. A dispatch receipt bearing your identifier is transmitted promptly upon checkout.
Each pair of Thermo Gloves is placed in a moisture-sealed anti-static protective sleeve, cushioned with shock-absorbing honeycomb wrap, and enclosed in a heavy-duty corrugated cardboard exterior carton to shield heating cables and connector ports from compression.
4. Tracking your parcel
Following fulfillment dispatch, an automated notification containing your Canada Post or Purolator tracking number is transmitted directly to your verified email address and mobile telephone number.
5. Lost or delayed parcel
Should tracking logs indicate no movement for 5 business days, please notify us at [email protected] with your order reference. We will initiate a formal trace with the carrier and, at your discretion, either dispatch a replacement or issue a full refund within 10 business days of your report.
6. Damaged on arrival
If exterior parcel crushing or inner thermal component damage is observed upon arrival, photograph the carton and damaged contents within 48 hours of delivery and submit the evidence to [email protected] for a priority replacement assessment.
7. Payment methods
We accept Cash on delivery, Bank transfer. We will never solicit credit card details or online banking credentials via phone or email.
8. Delivery outside Canada
We ship to designated destination countries. Delivery tariffs and transit estimates for each territory appear at checkout prior to final settlement. Applicable import tariffs remain the responsibility of the recipient.
9. Questions about this policy
Direct correspondence to [email protected] or telephone +1 (250) 537-9121 throughout Mon-Fri 08:00-17:00, Sat 09:00-14:30, break 12:30-13:30. Every inquiry receives a measured response within one business day.
- Merchant
- Nechako Thermal Equipment Inc.
- Registered address
- 1488 4th Ave, Prince George, BC V2L 3J7, Canada
- [email protected]
- Phone
- +1 (250) 537-9121
- Working hours
- Mon-Fri 08:00-17:00, Sat 09:00-14:30, break 12:30-13:30
- Registration
- BN: 322369844RC0001