Frequently Asked Questions

Details regarding sizing, filament durability, and leather maintenance are compiled below. These notes address the practical demands of prolonged winter field deployments.

1. 1

   how to choose the correct size for winter gloves

   Measure around your palm just below the knuckles with a flexible tape, keeping your fingers flat. If your measurement falls between sizes, we recommend sizing up to ensure adequate insulating air space around your fingers.

2. 2

   what are nechako thermal gloves made of

   The exterior chassis combines 300D weather-resistant ripstop nylon with a full-grain goat leather palm. Beneath the shell sits a dense brushed microfleece lining encasing our woven micro-carbon heating filaments.

3. 3

   how to clean and care for heated gloves

   Disconnect and remove the battery packs from the cuff pockets prior to cleaning. Wipe the leather palm with a damp cloth and mild saddle soap, then air dry away from direct heat registers.

4. 4

   how to order and pay for a pair

   Select your size on the product page and complete the checkout form with your delivery address. You can settle the order using cash on delivery directly with the postal courier or complete a direct bank transfer prior to dispatch.

5. 5

   can orders be delivered to an apartment without an elevator

   Yes, our courier partners follow standard door-to-door delivery protocols for residential walk-ups. If you are not home to complete the cash handover, the driver leaves a collection notice for the nearest local postal outlet.

6. 6

   what happens if the gloves do not fit properly

   You may return the unused gloves in their original packaging within 30 days of delivery for an exchange or a refund. Return postage is covered by the customer unless the pair was received with a manufacturing fault.